As a keen customer service management professional with over 4 years of experience of project management. I dealt with all initial customer communications by phone, mail and face to face. My number one priority was always the client, and I worked to resolve any issues they might have.
Ensuring the customers needs are met, I was in charge of creating and managing Jira, Trello and Github tickets. Along with handling support tickets on Freshdesk, this gave me extensive knowledge of these platforms.
I get a huge amount of personal satisfaction from helping resolve delivery issues for customers, serving as a friendly, human face for the business and working with them to find the optimal solution. I fully understand that a late delivery can affect someone’s business or even ruin a day, and so I constantly strive to provide the best, fastest solution for my customers.
5+ years experience in interactive agencies as digital project & product manager on major national accounts, mainly in the real estate sector. I enjoy working closely with colleagues of all disciplines – from Developers to Creative Directors and clients of varying digital experience. Feel free to scroll and enjoy the page, if you wish to know more about me. Thanks for visiting.
- In house delivery of products such as valuation tool, email autoresponder and calendar
- Project managed key national agents and dealt with c-suite stakeholders
- Leadership to head and deliver a polished product along with a great service through excellent communication in person or via communication tools (Basecamp, Jira, Github, Freshdesk).
- Techniques used for manage projects: Gannt charts, Kanban boards, Trello boards.
- Scheduling of work to be completed in a timely manner that is realistic and achievable.
- Other skills I possess for excellent project management are:
- Risk Management, Cost Management, Negotiating, Critical thinking,Task Management, Quality management, A sense of humour, Patience, Tech Savvy.
Anil Mahey 